1. Do your shipping speeds include production time?
    Yes! Our shipping speeds cover the whole journey, from the moment your order is printed to delivery at your doorstep. We are        dedicated to ensuring you receive your items swiftly and effectively!

​

2. Are your shipping times guaranteed?

    After we discuss your shipping speed, you will receive the promised arrival date for your items. Please note that bad weather            and carrier delays can sometimes happen. If your order does not arrive to you on time and you’re not 100% satisfied, we are not        either! We are here to help - please don't hesitate to contact us.

 

3. Do you offer free shipping?
    Yes! We offer free standard shipping on orders over $60.

​

4. Do I get tracking information? 

    You will receive a shipment confirmation email once you order has shipped. This email will provide the delivery method,                  estimated arrival time, and any available tracking details for your convenience.

​

5. Which mail carriers do you use?

    We utilize a range of mail carriers, including the United States Postal Service, UPS, and FedEx, to ensure your order arrives                safely and promptly. The carrier we choose is based on several factors, including the products you’ve purchased, your shipping        address, and the size and weight of your order. Rest assured, we aim to provide the best shipping option for your needs.

​

6. Is there a way to pick up my package?
    Unfortunately, not at this time. TwichTasks is partnered with a trusted printing company who handles all of our printing and            shipping needs. With that being said, while we love and trust them to handle our client's orders, sometimes in life mistakes can        happen. Hey, we're all human, right? However, if there ever is an error with any of your products, your business is very                    important to us and we take this matter very seriously. We are not satisfied if you're not satisfied, so please don't hesitate to                contact us.

​

7. Do you offer international shipping? Which countries do you deliver to?
    Yes, international shipping is available for the following: Austria, Belgium, Czech Republic, Denmark, Finland, France,                        Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United          Kingdom.  Please keep in mind that some products may not qualify for international shipping, but we will let you know.

​

8. Do you offer returns or exchanges?

    TwichTasks will offer returns/exchanges for items that have been damaged. However, we do not offer returns or exchanges due        to buyer's remorse. Examples include: No longer liking color schemes, photos, patterns, fonts, layouts, etc.. Clients will receive          updates and proofs while we design your product. You will have plenty of time to provide us with your feedback before signing     off on the final product. Once you have signed off on your items there is nothing else that can be done to change them. Please           remember colors vary from monitor to monitor. We hope to not have any issues like this and that you love your product as much     as we do, so we will work with you to make sure everything looks the way it should the first time!

​​​

9. My package was supposed to arrive today, and I have not received it. Now what do I do?
    Packages are delivered by 8:00PM in your time zone. If it is not 8:00PM yet, you can always view your tracking information                online or contact us for assistance and we can locate it for you.

​

10. My product is damaged, what can be done?
    We want you to love your product as much as we do. If you have any questions or concerns with your order, we want to know          right away! With products damaged upon delivery, you must request an exchange within 48 hours of receipt. You may request        an exchange by emailing Support@twichtasks.com or calling us at 231-670-4669. 

​

​